Terms and conditions

PRICES AND DOCUMENTATION

1.1 – On Full Day tours, passengers are charged from 3 years of age. Children are defined as passengers aged 3 and above.

1.2 – All passengers must carry a valid national ID (DNI) or passport on the day of the excursion.

1.3 – Prices do not include VAT (IGV). If a receipt or invoice is requested, 18% will be added to the total.

1.4 – Credit and debit card payments carry no surcharge; however, they are not eligible for early-booking promotions or special discounts. The standard rate applies in those cases.

1.5 – If a registered passenger cannot travel, substitutions are accepted as long as the agency is notified at least 24 hours in advance.

CHANGES AND NO-SHOWS

2.1 – If a member of a group does not show up on the day of the excursion, the group is still required to pay the outstanding balance. If they refuse, the guide — acting on behalf of the agency — may end the service for that group at the current point in the tour, with no refund.

2.2 – A no-show without prior notice means the passenger forfeits 100% of the amount paid.

2.3 – Cancellations and date changes are accepted up to 48 hours before the tour date. The agency retains an administrative fee from the total paid. This does not apply to tours of 2 or more days.

2.4 – Bookings made within 48 hours of the tour date cannot be cancelled or rescheduled. This does not apply to tours of 2 or more days.

2.5 – Date changes carry a fee of S/ 15 (Peruvian soles) per person and must be requested at least 48 hours in advance. Only one date change per booking is accepted.

2.6 – If a passenger cannot travel due to health reasons, they must submit a medical certificate signed by a licensed healthcare professional. Based on that document, the agency will assess the situation and inform the passenger of the applicable conditions and fees for a possible rebooking. No monetary refunds are issued.

2.7 – If circumstances beyond the agency’s control — rain, road closures, accidents en route, or other external factors — prevent a tour from taking place, it may be rescheduled. No monetary refund applies in these cases.

PUNCTUALITY, SERVICE, AND TOUR OPERATIONS

3.1 – Seats are not reserved; they are assigned in order of arrival.

3.2 – The vehicle will not wait beyond the scheduled departure time. Passengers who miss departure are not entitled to a refund or date change. We recommend arriving at least 15 minutes early. The vehicle does not make unscheduled stops.

3.3 – At intermediate boarding points, if a passenger is not present, the guide will try to reach them at the registered number (maximum 3 calls over 5 minutes). With no response, the vehicle continues the route. The passenger must then make their own way to the next stop in the itinerary at their own expense. This does not apply to the initial boarding point.

3.4 – Passengers must follow the schedule and the guide’s instructions. Repeated non-compliance gives the agency the right to end the service for that passenger at the current point in the tour.

3.5 – If a passenger is disrespectful or physically or verbally aggressive toward staff (guide, assistant, or driver) or other passengers, they will be asked to stop. If the behavior continues, the guide may remove the passenger from the tour at the current location, with no refund.

3.6 – During the tour, no passenger may stay inside the vehicle or re-enter it without the guide’s authorization.

3.7 – Boarding the vehicle while intoxicated or under the influence of narcotics is strictly prohibited. If this happens, the agency will report it to the appropriate authorities.

3.8 – If weather conditions prevent a planned activity, it will be replaced with an equivalent or better alternative, agreed with the passengers and guide. If the affected activity has a separate cost, only the value of that activity will be refunded. The agency is not responsible for strikes, road closures, or other external factors, but will work quickly to minimize any disruption.

3.9 – Not all vehicles include restroom facilities; this depends on the size and type of unit assigned for each tour.

3.10 – Our fleet covers a range of capacities: 15, 19, 30, 50, 53, and up to 57 seats. The vehicle type is assigned based on the confirmed number of participants.

3.11 – All our vehicles are authorized by the MTC (Peru’s Ministry of Transport and Communications) and carry valid tourist SOAT insurance (mandatory vehicle coverage). They operate at full capacity.

3.12 – Tourist transport is provided by third-party operators authorized by the MTC with valid SOAT insurance. Each vehicle is checked before departure. If a mechanical failure occurs en route, the agency will arrange a transfer to another available vehicle. If that is not immediately possible, passengers will need to wait for a replacement. This does not give rise to a refund.

3.13 – Photos taken during the tour may be published on the agency’s digital and print channels, unless the passenger tells the guide otherwise before the tour begins. Images go up approximately 15 days after the tour and are deleted after 30 days. The agency does not keep copies once they are removed.

3.14 – During peak season, departure times may be moved up by 10 to 15 minutes to reach destinations on time. The guide or agency will notify passengers in advance.

3.15 – All times listed in the itinerary are approximate. The order of activities may change; passengers must follow the guide’s instructions throughout.

3.16 – Children under 3 years of age travel free of charge but must be held by a parent or guardian at all times. They are only required to pay individual entry fees or tickets at each attraction, where applicable.

PASSENGER RESPONSIBILITIES

4.1 – The agency is not responsible for items left behind during or after the tour. Anything remaining in the vehicle at cleaning time will be disposed of. Passengers are responsible for their belongings at all times.

4.2 – Guides give safety instructions throughout the tour — walking routes, how to board and alight the vehicle, and other relevant guidance. Personal safety and the care of valuables are each passenger’s responsibility.

4.3 – During peak season and public holidays, entry to attractions is managed according to permitted capacity and each site’s own rules. If traffic prevents the vehicle from parking nearby, passengers may need to walk to or from the boarding point. Passengers must follow the guide’s instructions.

4.4 – Passengers with pre-existing health conditions must travel with prior medical clearance. The agency takes no responsibility for situations arising from pre-existing illnesses.

4.5 – It is each passenger’s responsibility to review the itinerary before the tour. The agency is not responsible for misunderstandings about departure times, pick-up points, entry fees, or seating.

4.6 – By making a booking, the passenger accepts these terms and conditions. Failure to comply during the tour — such as not paying the outstanding balance, entry fees, or other agreed conditions — may result in the agency ending the service for that passenger.

4.7 – Minors travel under the exclusive responsibility of their parents or guardians. Some activities may be restricted by age. The agency is not responsible for accidents caused by lack of supervision from accompanying adults.

TOURS OF 2 OR MORE DAYS

5.1 – On tours of 2 or more days, children are charged from 3 years of age, in line with the accommodation providers’ own policies.

5.2 – Bookings are confirmed with a 50% deposit, which secures the accommodation and all other services included. Once confirmed, cancellations, rescheduling, and refunds are not accepted.

5.3 – A minimum of 2 people is required for shared accommodation on tours lasting more than one day.

ADVENTURE SPORTS

6.1 – Passengers who choose to take part in adventure sports — whitewater rafting, zip-lining, quad biking, dune buggies, cycling, horseback riding, boat rides, or similar activities — do so voluntarily and take on full responsibility for any risks involved. The agency is not responsible for accidents or costs arising from these activities, whether during or after the experience.

6.2 – If the adventure sports operator requires a signed waiver or liability release, the passenger must sign it. Refusing to sign means the passenger cannot take part in the activity, with no refund.

6.3 – The agency is not responsible for physical discomfort or ailments that appear after the service has ended, as long as the activity was completed without accidents or incidents.

PERSONAL DATA PROTECTION

At Perú Tours, we protect your personal information and only use it for the purposes described here.

By sharing your data with us and using our services or website, you agree to this section. We comply with Ley N° 29733 — Peru’s Personal Data Protection Law — and its current regulations under Decreto Supremo N° 016-2024-JUS (in force since March 31, 2025). We handle your data lawfully, fairly, and transparently.

Why do we collect your data?

We collect your information to process your travel request and, once confirmed, coordinate the contracted service — handling inquiries, suggestions, and complaints. We also use information provided through other channels to manage your registration for requested events.

With your express consent, your data may be used to send you information about other Perú Tours products and services through available channels, including email and other electronic media. We also use it to meet applicable legal obligations.

What information do we collect?

We collect what you give us directly: name, surname, address, national ID number (DNI), date of birth, email address, phone number, and payment details. For specific services, we may request additional data. We recommend not sharing passwords, PINs, or personal access codes.

Who do we share your information with?

When necessary to deliver the contracted service, we share your data with third parties such as hotels, transport operators, and other providers. They are required to use your data only to fulfill the contract. We may also share information with technology, security, or financial providers that support our operations. In all cases, we require those third parties to apply the same level of protection we do.

How long do we keep your data?

We keep your information for as long as there is an active contractual or commercial relationship, or until you request deletion. If neither applies, data is locked without use until any pending legal or contractual obligations are resolved.

Image and testimonial use

Perú Tours will ask for your explicit consent — by email or message — before using your name, image, or testimonial in advertising campaigns, audiovisual content, print, or digital media. If you agree, the authorization has no set expiry date. You can withdraw it at any time by writing to info@perutours.com.pe.